Privacy Policy

Privacy Policy, Revised June 26, 2026

Overhead Door Company of Lubbock, Inc. respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Overhead Door Company of Lubbock, Inc. collects, uses, discloses, and protects information when you:

Visit our website;
Submit a contact, service, estimate, employment, or other online form;
Communicate with us by telephone, email, text message, or social media;
Request or purchase products or services from us; or
Otherwise interact with our business.

In this Privacy Policy, “Overhead Door Company of Lubbock,” “we,” “us,” and “our” refer to Overhead Door Company of Lubbock, Inc.

Contact Information

Questions or requests concerning this Privacy Policy may be directed to:

Overhead Door Company of Lubbock, Inc.
4912 Frankford Avenue
P.O. Box 16624
Lubbock, Texas 79490

Phone: (806) 797-4141
Email: service@overheaddoorlubbock.com

1. Information We Collect

We may collect information that you voluntarily provide to us, information collected automatically when you use our website, and information obtained from service providers or other lawful sources.

Information You Provide

Depending on how you interact with us, we may collect:

Your name;
Mailing or service address;
Email address;
Telephone number;
Information about your home, business, garage door, gate, opener, or requested service;
Appointment and scheduling information;
Messages, comments, photographs, or documents you submit;
Employment application information;
Payment or transaction-related information;
Information submitted through surveys, promotions, reviews, or testimonials; and
Any other information you choose to provide.

Please do not submit sensitive personal information through a general website contact form unless it is reasonably necessary for your request.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

Internet Protocol address;
Browser and device type;
Operating system;
Approximate geographic location based on your IP address;
Pages viewed;
Links or buttons selected;
Date and time of visits;
Referring and exit pages;
Time spent on the website;
Advertising or device identifiers; and
Information about how you interact with the website.

This information may be collected through cookies, pixels, tags, local storage, log files, analytics tools, and similar technologies.

2. How We Use Information

We may use personal information to:

Respond to questions and service requests;
Prepare estimates and schedule appointments;
Provide, maintain, and improve our products and services;
Communicate about appointments, orders, repairs, installations, warranties, or account matters;
Process payments and transactions;
Follow up on customer inquiries;
Send service-related or administrative communications;
Send marketing communications when permitted by law;
Personalize and improve the website;
Measure website traffic and advertising performance;
Protect our website, employees, customers, and business;
Detect fraud, misuse, security incidents, or unlawful activity;
Recruit and evaluate employment candidates;
Comply with legal, regulatory, tax, insurance, and contractual obligations;
Establish, exercise, or defend legal claims; and
Carry out other purposes disclosed when information is collected.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website activity, measure advertising effectiveness, and improve the user experience.

Some cookies are necessary for website functionality. Other cookies may be used for analytics, advertising, or personalization.

You may be able to manage cookies through:

Your browser settings;
A cookie preference tool displayed on our website, when available;
Advertising-industry opt-out tools; or
Settings offered by individual analytics and advertising providers.

Blocking cookies may affect how certain website features function.

4. Analytics

We may use analytics providers, including Google Analytics, to help us understand how visitors use our website.

These providers may collect information about website activity, browser type, device type, approximate location, referring pages, and interactions with the website. They may use cookies or similar technologies to provide these services.

You may be able to limit Google Analytics collection by using Google’s Analytics opt-out browser add-on or by adjusting your browser and cookie settings.

We do not intentionally send names, email addresses, telephone numbers, or other directly identifying contact information to Google Analytics.

5. Advertising and Remarketing

We may work with advertising providers, search engines, social media platforms, or marketing partners to:

Display advertisements;
Measure advertising performance;
Understand whether an advertisement resulted in a telephone call, form submission, appointment, or other action;
Create audiences for advertising campaigns; and
Show advertisements that may be more relevant to visitors.

These providers may use cookies, pixels, device identifiers, or similar technologies.

Depending on the technology used and applicable state law, some advertising disclosures may be considered “targeted advertising,” “sharing,” or a “sale” of personal data, even when no money is exchanged for the information.

Where required, you may opt out through our cookie preference tool or by contacting us using the information in this Privacy Policy.

6. Telephone Calls and Text Messages

When you contact us by telephone or text message, we may collect your telephone number, the date and time of the communication, and information contained in the communication.

If you consent to receive text messages from us, message and data rates may apply. Message frequency may vary. You may opt out of marketing text messages by replying STOP. You may request assistance by replying HELP or contacting us directly.

Consent to receive marketing text messages is not a condition of purchasing products or services.

We may continue to send nonmarketing communications that are reasonably necessary to fulfill a service request, complete a transaction, or address safety, warranty, or account matters.

SMS Communications

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS messages from Overhead Door Company of Lubbock, Inc. Messages may include appointment confirmations, scheduling updates, service notifications, estimates, payment reminders, customer support messages, and other communications related to your request or account.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at (806) 797-4141.

Your consent to receive text messages is not a condition of purchasing any product or service. We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for their own marketing purposes. We may share this information with service providers, including FieldPulse and telecommunications providers, solely as necessary to deliver and manage our text messaging services.

Review SMS Privacy Policy and Terms & Conditions: https://overheaddoorlbk.com/sms-privacy-policy-and-terms-conditions/

To Opt-in to receive SMS messages, please visit https://overheaddoorlbk.com/sms-form-opt-in/

7. How We Disclose Information

We may disclose information to the following categories of recipients:

Service Providers

We may disclose information to companies that perform services on our behalf, including:

Website hosting providers;
Customer relationship management providers;
Scheduling and dispatch providers;
Payment processors;
Email, telephone, and text-message providers;
Analytics and advertising providers;
Information technology and cybersecurity providers;
Professional advisers;
Employment and recruiting providers; and
Other vendors that support our operations.

These providers are permitted to use information only as allowed by their agreements with us and applicable law.

Affiliated and Authorized Businesses

We may disclose information to affiliated companies, authorized distributors, manufacturers, suppliers, warranty administrators, installers, or contractors when reasonably necessary to provide products or services, process warranties, obtain parts, or fulfill your request.

Overhead Door Company of Lubbock, Inc. is an independently owned and operated business. References to third-party brands or trademarks do not necessarily mean that those companies control our privacy practices.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, regulation, subpoena, court order, or governmental request;
Enforce our agreements or policies;
Investigate fraud, security incidents, or unlawful activity;
Protect the rights, property, or safety of our customers, employees, business, or others; or
Establish, exercise, or defend a legal claim.

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

8. Sale of Personal Information

We do not sell personal information to third parties in exchange for money.

As explained above, certain uses of advertising cookies or similar technologies may be defined as a “sale,” “sharing,” or targeted advertising under some state privacy laws.

Where applicable, you may request to opt out by using our cookie preference tool or contacting us.

9. Social Media and Third-Party Features

Our website may include links, buttons, widgets, embedded content, reviews, maps, videos, or other features provided by third parties, such as Facebook, Instagram, LinkedIn, YouTube, Google, or online review platforms.

These third parties may collect information when you interact with their features. Their collection and use of information are governed by their own privacy policies, not this Privacy Policy.

Information you post publicly on social media, review websites, message boards, or similar services may be viewed and used by others.

We may publish a testimonial or review with your permission. To request that a testimonial displayed directly on our website be updated or removed, contact us using the information above.

10. Payment Information

Payments may be processed by third-party payment processors. We may not directly receive or store complete payment-card information when a third-party processor handles the transaction.

Payment processors maintain their own privacy and security practices. You should review the policies provided by the applicable payment processor.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information under our control.

Our website uses encryption technology, commonly referred to as SSL or TLS, to help protect information transmitted between your browser and our website.

However, no website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure. You should use caution when transmitting information online.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide products and services;
Complete transactions;
Maintain customer, service, warranty, and business records;
Fulfill the purposes described in this Privacy Policy;
Comply with legal, accounting, tax, insurance, or contractual obligations;
Resolve disputes; and
Enforce agreements.

Retention periods may vary based on the type of information and the purpose for which it was collected.

13. Your Privacy Choices

You may contact us to:

Request access to certain personal information;
Request correction of inaccurate personal information;
Request deletion of certain personal information;
Request a copy of certain personal information;
Opt out of marketing email or text communications;
Opt out of certain targeted advertising or data sales, where applicable; or
Ask questions about how we process your information.

We may need to verify your identity before completing a request. We may deny or limit a request when permitted by law, including when we cannot reasonably verify your identity or when an exception applies.

You may also designate an authorized agent to submit certain requests where permitted by applicable law. We may require proof that the agent is authorized to act for you.

To submit a request, contact:

Email: service@overheaddoorlubbock.com
Phone: (806) 797-4141
Mail: P.O. Box 16624, Lubbock, Texas 79490

If we deny an applicable privacy request, you may contact us to appeal the decision by using the same contact information and including the words Privacy Request Appeal.

14. Texas Residents

Texas residents may have certain privacy rights under the Texas Data Privacy and Security Act, subject to the law’s scope, exemptions, and exceptions.

Where the law applies, these rights may include the right to:

Confirm whether we process your personal data;
Access your personal data;
Correct inaccuracies;
Delete personal data provided by or obtained about you;
Obtain a portable copy of certain data; and
Opt out of the sale of personal data, targeted advertising, or certain profiling.

We will not discriminate against you for exercising an applicable privacy right.

15. California and Other State Privacy Rights

Residents of California and certain other states may have additional privacy rights, depending on the applicable law and whether the law applies to our business.

These rights may include access, correction, deletion, portability, opt-out, appeal, and nondiscrimination rights.

Nothing in this section is intended to provide rights that do not otherwise apply under applicable law.

16. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has submitted personal information to us, please contact us so that we can review and, where appropriate, delete the information.

17. Do Not Track and Global Privacy Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to Do Not Track signals, our website may not respond to them in all circumstances.

Where required by applicable law and supported by our website technology, we will process legally recognized browser-based opt-out signals, such as the Global Privacy Control, as requests to opt out of applicable sales, sharing, or targeted advertising.

18. Links to Other Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, availability, content, or practices of third-party websites. Accessing a third-party website is at your own risk, and you should review its privacy policy before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The revised policy will be posted on this website with a new effective date. When appropriate, we may provide additional notice of material changes.

20. Contact Us

For privacy questions, concerns, or requests, contact: